Loading content…
Last updated: 17 May 2026
These terms govern the use of theuniformaker.ro and the submission of quote requests for uniforms through the platform. By using the site, you accept these terms.
The site is operated by The Uniform Maker S.R.L., a company registered in Romania, with its registered office in Bucharest. For any inquiry, write to contact@theuniformaker.ro or call +40 724 580 742.
Submitting a request through the on-site cart is not a firm order but a request for a personalised quote. After receiving the request, a consultant will reply within 1–2 business days with pricing, delivery timeline and personalisation details. The contract is considered concluded only after the express, written acceptance of the final quote.
All displayed prices are in RON, include VAT and may be adjusted before firm confirmation of the order. Payment is made under the quote signed by both parties (bank transfer, cash on delivery or payment processor, as applicable).
Production and delivery terms are communicated in the quote and depend on quantity, personalisation and season. For school uniforms we offer annual delivery windows communicated at the time of the request. Delivery is by courier (Sameday, FAN or Cargus) or by pickup from the atelier (Str. Anina nr. 1, Bucharest).
Under OUG 34/2014, the consumer has the right to withdraw from the contract within 14 days without justification — except for products made to the customer's specifications or personalised (embroidery, print, custom cut), which by their nature cannot be returned (art. 16 lit. c of OUG 34/2014).
For complaints regarding manufacturing defects or non-conformity with the quote, write to contact@theuniformaker.ro within 14 days of delivery, attaching photos. We respond within 5 business days with a resolution (replacement, repair or refund, as applicable).
For complaints related to consumer rights, you may contact the National Authority for Consumer Protection — anpc.ro.
Under OG 38/2015 on the alternative resolution of disputes (SAL), you have the right to apply free of charge to a SAL entity for disputes with professionals. The list of entities is available at anpc.ro/ce-este-sal.
Under Regulation (EU) 524/2013, for disputes arising from online contracts you may also use the European Commission's Online Dispute Resolution platform (SOL/ODR): ec.europa.eu/consumers/odr.
Our liability is limited to the value of the order. We are not liable for indirect losses, delays caused by events beyond our control (force majeure, transport, unavailable raw materials) or for errors in data supplied by the customer (sizes, institution name, delivery address).
Accounts are strictly personal. You are responsible for safeguarding your password and must notify us immediately if you suspect unauthorised access. You may request account deletion at any time by writing to contact@theuniformaker.ro or via the "My account" panel. Data remains stored for as long as required by tax obligations (see privacy policy).
All photographs, texts, product codes and graphic materials on the site are the property of The Uniform Maker or of our partners and may not be reused without written agreement.
These terms are governed by Romanian law. Any dispute not resolved through SAL/SOL falls under the jurisdiction of the courts in Bucharest.
We may update these terms as the service evolves. The current version is the one shown on this page, and the date of the last update appears in the header.